Privacy Policy
Quick Summary
- 🔒 Your Privacy Matters – We collect only the information we need to serve you better.
- 📧 Email Preferences – You can unsubscribe from marketing emails at any time.
- 🍪 Cookies – We use cookies to improve your browsing experience.
- 👩💻 Data Security – We take strict measures to protect your information.
- 🌍 Data Location – We do not share your information outside the EEA.
How We Collect Information
We may collect information about you when you:
- Complete forms on our website
- Create an account
- Place an order
- Send us an email or contact our team
By creating an account or placing an order, you agree to our privacy policy and opt-in to receive essential communications such as order updates, account information, and customer service messages.
Marketing Emails
We occasionally send marketing emails (2–3 times per month) with updates on new products, promotions, and events. - You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of our emails. - Alternatively, contact our Customer Services team and we’ll update your preferences for you.
Cookies
Our website uses cookies – small text files stored on your device – to:
- Enhance your browsing experience
- Improve website functionality
- Help us understand how customers use our site
By using our site, you consent to our use of cookies.
Storage of Information
Your information is stored securely on our web server, with backup copies kept in-house. We take technical and organisational measures to protect your data against unauthorised access, loss, or damage.
You have the legal right to request a copy of the information we hold about you. A small fee (£10) may apply.
How We Use Your Information
We use your information to:
- Respond to your enquiries
- Process and fulfil your orders
- Provide account and order updates
Who We Share Data With
We do not sell or share your data with third parties, except in these circumstances:
- Service providers who support our website and systems (e.g. hosting companies, software providers)
- Our payment provider and your card issuer (for secure payment processing)
- Authorities, if required by law or in legal proceedings
Data Outside the EEA
Your information will not be shared outside the European Economic Area (EEA). Countries outside the EEA may not provide the same level of data protection.
For more on UK data protection laws, visit the Information Commissioner’s Office (ICO).
Mailing List
If you join our mailing list, you’ll receive updates about products, promotions, and events. You can unsubscribe at any time via the link in our emails or by contacting our Customer Services team.